Annual Maintenance support (AMS) refers to the ongoing support and maintenance of software, hardware, or other technology systems provided by a vendor or service provider. AMS typically includes a range of services such as software updates, bug fixes, security patches, technical support, and training.

AMS is important for businesses that rely on technology systems to run their operations, as it ensures that the systems are always up-to-date, secure, and functioning properly. AMS helps to prevent system failures, reduce downtime, and minimize the risk of data loss or security breaches.

AMS can be provided by the technology vendor or by a third-party service provider. The scope of AMS can vary depending on the type of technology system and the specific needs of the business. Some AMS agreements include regular maintenance visits or remote support, while others may include on-demand support or emergency response services.

The cost of AMS typically depends on the scope of the services provided and the level of support required. Many vendors and service providers offer tiered support options with different levels of service and pricing, allowing businesses to choose the level of support that best fits their needs and budget.